Writings
Notes from building. AI products, broken systems, and what you learn shipping things to real users.
- Apr 20, 2026·7 min read
CRM Tools Don't Break. Their Integrations Do.
Every company I've worked with thinks their CRM is broken. It almost never is. The real problem is five systems disagreeing about what a lead is.
MarTechConsultingSystemsRead essay - Apr 22, 2026·6 min read
What I Learned Managing 40+ Volunteers at 22
I took over a brand-new U&I Trust center with zero playbook and a team of volunteers I didn't pick. The lessons held up for every team I've managed since.
LeadershipPersonalManagementRead essay - Apr 25, 2026·8 min read
Structure Over Noise: A Framework for Debugging Any Broken System
Most systems don't break dramatically. They drift. Here's the five-step framework I use to find what actually went wrong — whether it's a CRM, an AI agent, or a team.
SystemsDebuggingFrameworksRead essay - Apr 18, 2026·6 min read
Why I Built the Eval Gates Before I Built the Agents
Building AI systems without quality gates is shipping a product without a return policy. Here's why I write the evals first — and why it changes what gets built.
AIProductEvalsRead essay